DISQUS

Internet Marketing for Beginners: Reliable Unlimited Domains Hosting Accounts

  • Brett · 1 year ago
    I have been with Kiosk for years and am getting ready to switch to something much more reliable.

    I also host many sites with them but the server they have me on is very unstable and goes down at least once per week. Sometimes for hours.

    Since the move to the new server farm the problem has gotten even worse.

    Now it is down multiple times per week. In fact the server has gone down 3 times this week already.

    It is down right now and has been down for several hours.

    Support you might ask. I put in an emergency support ticket and a regular ticket.

    Response? NONE....
  • Mike Hill · 1 year ago
    Well Brett all I can say is that Kiosk is much faster, actually blazing fast now that they have completed their move to the new Data Center.

    Not sure about your issue but my site went down a few days ago but that's because they were moving and then a backhoe cut the data feed an hour down the road.

    Hey shit happens sometimes and I put up with it because Kiosk was moving to a better facility to make their company that much better.

    As far as the once per week issue you talk about Brett... how long was that going on for. I can't see Joel allowing that to carry on for too long.

    Hey, there are issues with every company out there and you can't say there isn't. But I trust Joel 100% because he takes his business personally and see's to it that everyone is happy even if sometimes it may take a little longer than expected.

    I've been with Joel now for 2 years and have never had a problem other than their move recently when my site was down for about 8 hours.

    No biggie and everything is now super fast so it was a good trade off.

    Mike Hill
  • Alan · 1 year ago
    You are not alone Brett by any means.

    Kiosk servers have been falling over on a daily basis since the move to Texas. I have had to log emergency pager tickets on a daily basis , sometimes more than once. All support seems to have been outsourced to India and they are not very communicative. On the other hand, those guys are probably being kept in the dark as much as Kiosk customers are.

    It seems that Kiosk have put these new servers in place together with some untested system called server clouding from Dell which, if you are to believe Joels last video, is not working as it should.

    However, 10 days down the line and numerous tickets later, like you, I am still suffering daily outages, snail like access and seemingly no resolution to these server issues. All of my sites were down for at least 5 hours again yesterday evening (US time) and although they are back up now, I am just wondering for how long.

    I know for a fact that I have lost a lot of business through this continual downtime and I am not a happy camper!
  • Mike Hill · 1 year ago
    Alan,

    I understand your frustrations but, like any business there are growing pains so that they may serve their customers even better in the future.

    Joel will make it up to everyone and he's pretty stressed right now.

    However, I am sticking with them because I believe in Kiosk and they are only going to get better guys.

    The support in India (as you claim) is not responding because of the terrorist attacks that happened yesterday.

    Hey thanks for your comments Alan, I appreciate hearing both sides of the story even though sometimes I am a little bias because I've been treated so well by Kiosk.

    Mike Hill